Contact information

Last updated: June 10, 2026

Thank you for visiting Shop Bamboo, the online store operated in connection with Bamboo Spa & Nails SF. We are here to help with questions about online orders, products, gift cards, shipping, returns, store policies, and general customer support.

For online store questions, please contact us at:

Shop Bamboo / Bamboo Spa & Nails SF
2284 Union St.
San Francisco, CA 94123
United States
Email: fiona@bamboospasf.com

For questions about an online order, please include your order number, the name used at checkout, and the email address associated with the order. This helps us review your request more quickly and accurately.

For damaged, defective, incorrect, or missing items, please include clear photos of the product, packaging, shipping label, and any visible issue. Please contact us as soon as possible after delivery so we can review the matter and respond with care.

For privacy-related requests, including requests to access, correct, delete, or opt out of certain uses of personal information where applicable, please contact us at the email address above and include “Privacy Request” in the subject line.

For returns or refunds, please review our Return and Refund Policy before sending any item back. Products should not be returned until your request has been reviewed and return instructions have been provided.

Online store inquiries are separate from in-person appointment questions for spa, nail, massage, facial, waxing, lash, brow, or other services. Appointment-based services may be subject to separate booking, cancellation, intake, and service policies.

We aim to respond to customer inquiries within a reasonable time during normal business operations. Response times may vary during weekends, holidays, high-volume periods, or when we are waiting for information from a supplier, carrier, payment processor, or fulfillment partner.